UX/UI Researcher

Overview

About the Role

We are proactively building a pipeline of UX/UI Researchers to support upcoming digital product initiatives across e-commerce, personalization, and customer experience platforms. This role partners closely with Product Design, Product Management, Data Science, and Engineering to deliver insights that shape intuitive, customer-centric experiences across web, mobile, and emerging platforms.

This is an ideal opportunity for researchers who thrive in fast-paced, collaborative environments and enjoy turning complex behavioral data into actionable design recommendations.

Key Responsibilities

• Plan and execute end-to-end UX research studies using qualitative and quantitative methods (usability testing, interviews, surveys, diary studies, A/B testing insights).
• Partner with Product Designers and Product Managers to define research goals aligned with business outcomes.
• Translate customer insights into clear, actionable recommendations that influence product strategy and UX decisions.
• Conduct evaluative research across discovery, browse, checkout, and personalization experiences.
• Advocate for the voice of the customer by sharing insights through reports, presentations, and stakeholder workshops.
• Collaborate with analytics teams to synthesize behavioral data with research findings.
• Help establish scalable research processes, documentation, and best practices.

Required Qualifications

• 3+ years of UX research experience within digital product, e-commerce, or technology environments.
• Strong understanding of human-centered design principles and research methodologies.
• Experience moderating usability tests and synthesizing qualitative data.
• Ability to communicate insights clearly to cross-functional stakeholders.
• Portfolio or case studies demonstrating research impact on product outcomes.

Preferred Qualifications

• Experience supporting large-scale e-commerce or marketplace platforms.
• Familiarity with personalization, recommendation systems, or discovery experiences.
• Background working in agile product teams.
• Exposure to accessibility research or inclusive design practices.
• Experience influencing product roadmaps through data-driven insights.

Tools & Methods

• Research tools such as UserTesting, Dovetail, Maze, or similar platforms.
• Analytics tools like Google Analytics, Amplitude, or Adobe Analytics (a plus).
• Collaboration tools including Figma, Miro, Jira, or Confluence.

What Success Looks Like

• Delivering research insights that improve customer engagement and conversion.
• Building strong partnerships with design, product, and engineering teams.
• Championing customer empathy while balancing business and technical goals.

#LI-MM3

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**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.