Support ManagerVirtualVocations • Fort Myers, Florida, United States

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Support Manager

VirtualVocations • Fort Myers, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Support Manager to lead the Customer Support team in delivering technical support and customer service.

Key Responsibilities

Oversee daily support operations and manage coverage across all support channels

Recruit, train, and develop a high-performing support team while fostering a collaborative culture

Collaborate with internal teams to address customer-reported issues and contribute to product improvement

Required Qualifications

5-7 years of experience in technical customer support, with 3 years in leadership roles

Bachelor's degree in Computer Science, IT, Business Administration, or related field preferred

Experience in SaaS, construction, real estate, or financial services software environments

Strong understanding of web-based software applications and support ticketing systems

Demonstrated success in coaching technical support teams and driving process improvements

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Support Manager • Fort Myers, Florida, United States

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