Senior Document Support Specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Corporate Services / Other

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$41, - $67,

Target Openings

What Is the Opportunity?

Under moderate supervision, this position is responsible for the accurate and timely preparation and preservation of policy documents in compliance with corporate retention policies and guidelines. Individuals in this role are responsible for the handling of inbound correspondence in support of digital workflows, managing the on-demand process, execution of the company's preservation strategy, and preparation of policy and underwriting documents for digitization and potential litigation. This position is based full time in our [insert location] office.

What Will You Do?

• Responsible for the categorization and reconciliation of insurance documents received through internal and external mail, as well as various archival sources.
• Prepares documents for digitization including removal of staples, paper clips, fasteners and posted notes from the documents.
• Analyzes documents in order to produce the best resolution for scanned reproductions.
• Employs basic understanding of filing standards to properly classify documents for specific repository processing and determines index values for insurance document sets based on established guidelines.
• Research and investigation may be required to track misdirected or undeliverable mail.
• Manages the on-demand request process. Customer requests that are time sensitive for archived documents are retrieved, prepared, digitized and delivered electronically to the customer.
• Resolves complex issues and escalates items as required.
• Works with a high degree of confidentiality as documents are highly sensitive containing customer financial and / or proprietary information.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.