Quality Assurance Manager - Crime Lab

Quality Assurance Manager

The Quality Assurance Manager is a technical / administrative position responsible for the administration and management of the quality assurance program in an ANSI National Accreditation Board (ANAB) accredited forensic laboratory. This position is responsible for overseeing the quality assurance program and ensuring compliance with laboratory procedures, state and federal regulations, the standards of the ANAB accreditation program and the FBI's Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS). The functions of this position are performed independently under the direction of the Lab Director.

Major Duties and Responsibilities :

• Maintain and update the laboratory's quality manual, standard operating procedures and training manuals according to ANAB standards
• Monitor laboratory practices to verify continuing compliance with laboratory procedures, the Quality Assurance Program, ANAB accreditation standards and the FBI's Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS)
• Administer and evaluate the laboratory's proficiency testing program
• Schedule, coordinate and evaluate the results of management system audits; oversee annual internal laboratory audit; prepare ANAB required accreditation reports, applications and documents
• Serve as primary contact to the laboratory's accrediting body
• Maintain documentation of laboratory staff qualifications and training records
• Respond to discovery requests by providing laboratory documents, reports, case files, training records, and quality records
• Investigate technical problems and issues involving quality of work, propose corrective actions, and verify implementation
• Oversee special projects and ensure the validation of new technical procedures
• Select, train and evaluate internal auditors
• Recommend training to improve the quality of laboratory personnel
• Propose updates, corrections and improvements in the management system
• Evaluate instrument calibration and maintenance records as needed
• Serve as a resource for laboratory staff concerning quality related policies and practices
• Conduct regular Quality Assurance Committee meetings; address quality issues and follow through with quality related projects

Minimum Qualifications :

Preferred Qualifications :

Knowledge, Skills, and Abilities :

ADA and Other Requirements :

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements :

Sensory Requirements :

Working Conditions :

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to : reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and / or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How to Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9 : 30 a.m. to 3 : 30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.