Dental ReceptionistChestnut Dental Associate • Needham, MA, United States

Dental Receptionist

Chestnut Dental Associate • Needham, MA, United States

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Dental Receptionist | Full-Time | Chestnut Dental - Needham, MA

Be the friendly voice and welcoming smile that makes a lasting first impression.

At Chestnut Dental, we believe every great patient experience begins at the front desk. We're looking for a Dental Receptionist who is professional, personable, and thrives on helping others feel taken care of-whether it's in person or over the phone.

What You'll Do :

Greet patients with warmth and professionalism
Schedule, confirm, and check in appointments efficiently
Charge out visits, collect payments, and assist with insurance questions
Keep our schedule full and organized by managing call lists and cancellations
Help coordinate recalls and support our marketing and referral programs
Communicate clearly with doctors, clinical teams, and billing staff
Maintain a neat, organized, and welcoming reception area

You're a Great Fit If You :

Have experience in a dental or medical office setting (preferred)

Are comfortable with multitasking and working in a fast-paced team environment

Communicate clearly and professionally with patients of all ages

Are organized, dependable, and enthusiastic about delivering exceptional service

Are tech-savvy and quick to learn new scheduling or billing systems

Why Join Chestnut Dental?

We're a team-oriented, patient-first dental group that prides itself on compassion, collaboration, and continuous improvement. You'll be part of a supportive environment where your contributions are truly valued-and where every day brings a new opportunity to make someone smile.

Apply today and help us deliver five-star experiences to every patient who walks through our doors.

Overview

Front desk staff responds to the patient's non-clinical needs in a manner consistent with the professional and caring philosophy of Chestnut Dental. Front desk responsibilities include, but are not limited to, telephone and in office contact with new and current patients, scheduling of appointments, charging out patients, collecting payments, promoting the practice through internal and external marketing efforts, and completing appropriate daily functions. All responsibilities are to be performed with accuracy, efficiency, and a team - oriented approach.

Reports to : Front Desk Supervisor, Operations Manager

Patient Relations

Greet patients pleasantly on arrival, log them in, announce them as appropriate

With patience and courtesy, balancing speed and accuracy, schedule appointments at desk, charge out, request and post payments

Respond to telephone calls with a pleasant tone. When necessary, be able to complete several tasks at once, i.e. put patient on hold in order to log another patient in

Confirm patients

Respond to new patient inquiries in a welcoming manner. Schedule appropriately, encourage patients / parents to complete forms on line or arrange to send information

Schedule emergency patients appropriately, entering patient information into computer and completing necessary information

Scheduling

Priority is to keep the schedule accurately and keep the schedule full

Maintain "call list" of patients who would prefer other appointment times, call to fill schedule

Print list of unscheduled treatment and utilize list to fill open appointments

Print schedules in advance to determine open appointment times and fill openings as they arise

Communicate with "no shows" (follow Missed Appointment Policy (?))

Review schedules in advance for accuracy; make changes as needed.

Recalls

Using recall list, make calls to fill open appointments

Send recall reminder cards at designated intervals for patients who are due and overdue for appointments

Insurance / Financial

Charge out patients, collect payments, and post payments received at time of service and by mail

Respond to patients' basic insurance questions

With information received from clinical staff, prepare and review financial arrangements with patients.

Respond to patients' basic account questions

Work with billing staff to ensure appropriate collections

Marketing and Promotion

Promote practice through internal and external marketing efforts

Maintain accurate referral system, make sure that all new patients have a referral source

Send thank you letters to patients

Office

Communicate with doctors on a daily basis about scheduling issues / changes

Respond to doctors' questions and requests in a timely and professional manner

Maintain system for business office supplies, including ordering and tracking supplies.

Maintain neat work environment and reception area

Completes other assigned tasks, including beginning and end of day responsibilities.(from checklist)

Additional Responsibilities (for specific staff members)

Maintain appointment book

Prepare monthly staff schedules

Block appointment book

Correspondence and Records

Transfer patient records on request

Perform other tasks as assigned

Chestnut Dental is an Equal Opportunity Employer

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