IT Support Technician Level 2 (MSP) (Lake Forest)Bowman Williams • Lake Forest, CA, United States
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IT Support Technician Level 2 (MSP) (Lake Forest)
Bowman Williams • Lake Forest, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills $29 / hr - $32 / hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment
Were looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If youve worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.
In this role, youll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. Youll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What Youll Do
- Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
- Troubleshoot complex issues and ensure SLA compliance
- Support migrations, upgrades, and endpoint deployments
- Collaborate with Level 3 engineers on escalations and projects
- Document and share best practices for process improvement
What You Bring
What Youll Get
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