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IT Support Technician Level 2 (MSP) (Lake Forest)
IT Support Technician Level 2 (MSP) (Lake Forest)Bowman Williams • Lake Forest, CA, United States
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IT Support Technician Level 2 (MSP) (Lake Forest)

IT Support Technician Level 2 (MSP) (Lake Forest)

Bowman Williams • Lake Forest, CA, United States
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  • [job_card.full_time]
[job_card.job_description]

Were looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If youve worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.

In this role, youll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. Youll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.

What Youll Do

  • Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
  • Troubleshoot complex issues and ensure SLA compliance
  • Support migrations, upgrades, and endpoint deployments
  • Collaborate with Level 3 engineers on escalations and projects
  • Document and share best practices for process improvement

What You Bring

  • At least 2 years in an MSP or multi-client IT environment
  • Strong knowledge of Microsoft 365, Azure, and Windows Server
  • Experience with ticketing, RMM, and endpoint management tools
  • Excellent troubleshooting, communication, and documentation skills

    • What Youll Get

  • $29 / hr - $32 / hr with paid overtime
  • Health insurance, PTO, paid holidays, and mileage reimbursement
  • Certification reimbursement and paid study time
  • Bonus opportunities and a supportive, team-focused environment
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