Willow Application Coordinator II

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for improving experience with the EHR and associated clinical IT systems. Will be a leader and change agent, working closely with leaders and clinicians to understand their users' work flows and needs. Responsible for analyzing, developing, documenting, and tracking clinical content. Develop and oversee the completion of project plans and schedules, and track the progress of content development and build, including remediation efforts, enhancement, and demand projects.

Essential Functions
-Maintains awareness of existing and emerging technology, regulatory, and market factors and assists in the development of the clinical IT strategy.
-Serves as a key clinical promoter for major information technology projects within their purview.
-Acts as an advocate for the protection of patient privacy and the security of protected health information.
-Manages content development and helps to inform build activities between and among work groups.
-Leads assigned work groups and facilitates interactions and communication to arrive at solutions for content development and management.
-Provides coordination and direction to complete the assigned clinical content tasks, produce the required deliverables, track and resolve issues, and meet the relevant project milestones according to the established timeline.
-Formulate recommendations as appropriate based on the results of the analysis.
-Facilitates training sessions and workshops for clinical staff to promote quality standards and leading practices.

Qualifications

Education
Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

PharmD or equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Experience in clinical informatics 5-7 years required

Knowledge, Skills and Abilities
- Authority-level knowledge of clinical operations and related business processes.
- Excellent leadership and supervisory skills.
- Excellent problem solving and organizational skills.
- Proficient with standard office technologies and software.
- Results-oriented ability to focus on solutions for relevant, concrete issues.
- Strategic and able to quickly understand and discuss situations and challenges.
- Direct and open communication is able to be concise, articulate, and able to communicate effectively orally and written.

Additional Job Details (if applicable)

• M-F Eastern Business Hours required

• Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs)

• 1-2 onsite days per week

• Remote working days require stable, secure, quiet, compliant working station

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$117,707.20 - $171,204.80/Annual

Grade

8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.