Permanent Supportive Housing Case Manager

Job Description

Job Description

Description :

You are great with people, committed to harm reduction, and you all-caps CARE. Shelter House's Permanent Supportive Housing (PSH) Case Managers are skilled communicators who help our most vulnerable tenants maintain housing, secure health care and other benefits, and offer a patient and pragmatic ear.

Key Qualities :

• Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you're saying, and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization, its employees, and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert, focused, and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities :

1. Key Responsibility 1 (30% of time) : Provide case management services to formerly homeless clients who are primarily in scattered-site permanent supportive housing, so clients maintain housing and client's health, safety, and welfare needs are met. Clients should receive high performing services in accordance with Shelter House policies, mission, vision, and values.

So That :

2. Key Responsibility 2 (20% of time) : Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners.

So That :

3. Key Responsibility 3 (30% of time) : Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants.

So That :

4. Key Responsibility 4 (10% of time) : Work within a team of Case Managers to ensure continuity of care, this includes attending team meetings, agency-wide meetings / trainings, and frequent communication with the Iowa City Housing Authority.

So That :

This position description is not intended to be a complete list of duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Reports to : Permanent Supportive Housing Program Manager

Requirements : Qualifications :

Hours and Schedule :

Physical Requirements :

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ACA) Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified applicants will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.