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Implementation Manager – MM
Implementation Manager – MMSS&C Technologies Holdings • Kansas City, MO
Implementation Manager – MM

Implementation Manager – MM

SS&C Technologies Holdings • Kansas City, MO
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  • [job_card.full_time]
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Job Description

Implementation Manager – MM

Location(s) : Denver, CO / Kansas City, MO - Hybrid

Get To Know the Team

SS&C is leading the way.  We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future : 401 (k) Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel, and more!

What You Will Get to Do

  • Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership
  • Design and maintain a repeatable conversion and migration strategy
  • Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations
  • Work closely with Calastone customers to manage client UAT and implementation programmes
  • Work in conjunction with Calastone project managers to develop and test implementation run books
  • Facilitate end user training on Calastone software products
  • Provide go-live and post implementation support
  • Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests)
  • Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle
  • Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.
  • Serve as the first level of escalations for all Project-related risks and issues.

    • What You Will Bring

  • Experience managing software implementation projects in software / professional services company
  • Experience implementing SaaS products preferred
  • Experience implementing and migrating financial systems preferred (e.g. Transfer Agency Platforms, Fund Accounting Platforms, Money Market Platform)
  • Ability to manage and prioritize multiple requirements, deadlines, and projects
  • Excellent communications skills in English (verbal and written)
  • Experience using Microsoft Projects or other Project Management solutions is highly desirable
  • Moderate travel required to client sites when necessary
  • Deep Knowledge of Lean and Agile software development processes

    • Person Specification

  • Delivery and Impact - Self-starter and resourceful : taking the lead is second nature and you are comfortable driving things independently within a very collaborative environment, continuously reaching to colleagues and other parties and not waiting for things to happen. Raises risks and issues promptly to the relevant bodies alongside recommendations for mitigation.
  • Communication – Confident, accurate, deliberate and direct. Ability to articulate complex issues concisely and effectively. Accustomed to pre-empting stakeholders to facilitate decision making. Engaged listener to steer client conversations and factor in their input.
  • Conduct - Demonstrates the corporate values of connected, supportive, creative and driven. Show a strong work ethic and the highest levels of professionalism and integrity.
  • Teamwork - Able to provide guidance to those within their peer group. Open to work in a multidisciplinary team, where we aim to complement each other and promote constant partnership and dialogue.
  • Management - Able to constantly manage priorities and lead the Product Owners and Engineers to delivery.
  • Problem Solving – Identifies, considers and solves problems of a product, political, organisational and technical nature – ensuring visibility and buy-in where required.
  • Organisation – Provides regular 360 feedback to team, peers and management – with a view to addressing issues as well as encouraging performance.
  • Influence – Provides open feedback with actionable intent – also solicits this from peers, team and management.
  • Open to learn from others and try to do things differently
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