Technical Account ManagerService Global, Inc • Fremont, CA, US
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Technical Account Manager
Service Global, Inc • Fremont, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Experience Level: Mid-level (5+ years)
Role Overview:
We are seeking a dynamic and experienced Technical Account Manager to manage and grow relationships with some of our key customers. The ideal candidate will have a background in data center or network field services and demonstrate proficiency in managing the full lifecycle of customer engagements, including bids, proposals, and solutions.
Key Responsibilities:
Qualifications:
Mandatory Skills
Strong background in data center or network field services.
Role Overview:
We are seeking a dynamic and experienced Technical Account Manager to manage and grow relationships with some of our key customers. The ideal candidate will have a background in data center or network field services and demonstrate proficiency in managing the full lifecycle of customer engagements, including bids, proposals, and solutions.
Key Responsibilities:
- Serve as the primary point of contact for assigned customer accounts, ensuring a positive and productive relationship.
- Manage bid processes, including crafting and delivering competitive proposals.
- Understand customer needs and develop tailored solutions that align with our field service offerings.
- Act as a liaison between the customer and internal teams to ensure seamless service delivery.
- Monitor and improve customer satisfaction and service quality metrics.
- Provide expertise in field service domain experience to bridge gaps between technical and non-technical stakeholders.
- Identify opportunities for upselling and expanding customer engagement.
Qualifications:
- Experience: 5+ years in a similar role, with a strong background in data center or network field services.
- Proven track record in managing customer relationships, bid processes, and proposal development.
- Excellent communication, negotiation, and interpersonal skills.
- Dynamic, fast learner who thrives in a fast-paced, customer-focused environment.
- Proficient in field service domain expertise and able to quickly adapt to new technologies and solutions.
Mandatory Skills
Strong background in data center or network field services.
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