Automotive Service Advisor

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

A Service Advisor acts as the main point of contact for customers requiring vehicle maintenance and repairs. You will oversee the service process from initial customer contact to final delivery, ensuring a seamless and satisfactory experience for our customers. This role demands excellent communication, customer service skills, and a strong understanding of automotive services.



Responsibilities

• Greet customers and assess their vehicle service needs.
• Communicate repair needs and recommendations to customers.
• Prepare detailed service orders and estimates.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.
• Follow up with customers regarding their vehicle's status.
• Maintain thorough records of service activities.
• Handle customer complaints and questions professionally.
• Promote services and upsell additional maintenance options.

Qualifications

• High school diploma or equivalent.
• Experience in automotive customer service or related field.
• Strong understanding of automotive systems and terminology.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.