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Front Desk Wellness Advisor
Front Desk Wellness AdvisorFeens Wellness LLC DBA City Cave Flagler Village • Fort Lauderdale, FL, US
Front Desk Wellness Advisor

Front Desk Wellness Advisor

Feens Wellness LLC DBA City Cave Flagler Village • Fort Lauderdale, FL, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Training & development
  • Wellness resources

At City Cave Spa, our mission is to give life back to humanity .

Our Wellness Advisors are not traditional front desk staff they are guest experience leaders and sales-driven wellness guides . In this role, youll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.

If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.

What Youll Do

  • Be the warm, polished face of City Cave ensuring every guest feels cared for from arrival to departure
  • Uncover each guests WHY and guide them to the right next step in their wellness journey
  • Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements
  • Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage
  • Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education
  • Invite delighted guests to leave Google reviews, supporting City Caves reputation and community presence
  • Maintain a polished, guest-ready front desk and lounge environment at all times
  • Contribute to growth initiatives including light social content capture, in-spa promotions, and local events

    • What Were Looking For

  • 1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)
  • Comfort with solution-based sales and performance goals (or strong potential to develop this skill)
  • Confident, warm communication with the ability to build trust quickly
  • Reliable, professional, detail-oriented, and accountable
  • Availability to work evenings and weekends (FridayMonday required)
  • Desire to grow with a high-performing, values-driven wellness brand

    • What We Offer

  • Competitive hourly pay + commission tied to conversions and performance
  • Flexible shift rotations : 10 : 00am3 : 00pm and 3 : 00pm9 : 30pm
  • Free and discounted Float Therapy, Infrared Sauna, and Massage
  • A supportive, high-performing team with clear expectations and coaching
  • The opportunity to be part of a brand redefining modern wellness

    • Important to Know

    This is an active, guest-facing, performance-driven role . Success here means showing up with energy, curiosity, and confidence and taking pride in helping guests commit to their wellbeing.

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