IT Operations Analyst

Why Harvey

At Harvey were transforming how legal and professional services operate not incrementally but end-to-end. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700 customers in 58 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team is sharp motivated and deeply committed to the mission. We move fast operate with intensity and take real ownership of the problems we tackle from early thinking to long-term outcomes. We stay close to our customers from leadership to engineers and work together to solve real problems with urgency and care. If you thrive in ambiguity push for excellence and want to help shape the future of work alongside others who raise the bar we invite you to build with us.

At Harvey the future of professional services is being written today and were just getting started.

Role Overview

Were seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our San Francisco office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive from their first day of onboarding through their entire lifecycle at Harvey.

Youll handle employee onboarding lifecycle tasks and aid employees with technology issues and workplace technology (A / V). This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact.

What Youll Do

Create a great employee experience through hands-on IT support for employees in our San Francisco office.

Support onboarding and offboarding including provisioning / deprovisioning accounts and setting up new hire equipment.

Troubleshoot employee problems with applications laptops access peripherals printers video conferencing and networking issues.

Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A / V experiences.

Manage user accounts access and security settings across Okta Google Workspace Slack and other SaaS tools.

Maintain IT asset inventory and coordinate hardware repairs upgrades and procurement.

Assist with basic security best practices and help enforce IT policies.

Collaborate with the IT team on automation documentation and process improvements.

Identify and track recurring problems and their root causes working with system owners to solve them permanently.

What You Have

Minimum 2 years of IT support experience in a fast-paced startup or tech environment.

Strong troubleshooting skills with macOS Windows and mobile devices (iOS / Android).

Experience with Google Workspace Okta (SSO / MFA) Slack and other SaaS tools.

A strong customer service mindsetfriendly patient and proactivewith a relentless focus on quality of experience.

Familiarity with basic networking concepts (Wi-Fi VPNs firewalls IP troubleshooting).

Strong communication and stakeholder management skills especially with non-technical teams.

Ability to thrive in a fast-paced high-growth and global environment.

Bonus Points

Experience with scripting or automation (Python Bash PowerShell) to streamline IT tasks.

Experience managing MDM tools like Jamf Kandji or Intune.

Experience with Microsoft Office and Windows.

Compensation

$115000 - $155000 USD

Please find our CA applicant privacy notice here .

#LI-RB1

Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity / expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience :

IC

Key Skills

IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,SDLC,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 115 - 155