Family Service Advisor

Family Service Counselor

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The family service counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day

Obtains referrals from families served by the location

Networks and builds community and civic relationships

Explains and presents presentations to families served and referred families

Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner

Connects with families through listening, honest communication and genuine concern

Develops an understanding of each family's unique needs and offers solutions that provide value to them

Stays in touch with families to ensure satisfaction

Prepares for all appointments and performs all procedures with professionalism and attention to detail

Follows through on all customer problems and requests

Builds trust-based relationships to earn the right to ask for referrals

Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent

1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience

1-2 years of customer service or sales industry experience preferred

Licenses

Current state / province issued driver's license with an acceptable driving record

Insurance license if required by state / province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the company's internal presentation certification within thirty days of hire

Ability to work a number of evenings and or weekends every month

Ability to drive frequently

Ability to obtain and maintain an insurance license if required by state / province

Flexible hours but, at times must have the ability to work up to 12 hours in a day

Ability to treat others with empathy and respect

Knowledge of computers and some software

Customer service skills

Compensation : $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code : 43213

Category (Portal Searching) : Sales

Job Location : US-OH - Columbus

Job Profile ID : S00164

Time Type : Full time

Location Name : Forest Lawn Memorial Park Mgmt Co. and Forest Lawn Memorial Gardens