Technical Business Analyst

JOB SCOPE

& PURPOSE

The Business Analyst creates solution roadmaps and participates in the deployment of CRM database platforms. They will be highly engaged with the client focusing on requirements definition and conceptual solution design. He/she must be able to see the big picture, work well in distributed teams, and be willing to dig into the details across multiple projects. He/she must also be extremely comfortable working with individuals at all levels within and outside the organization.

MAIN RESPONSIBILITIES

• Lead requirements gathering for large, complex and high risk projects
• Supports Multiple client engagements simultaneously
• Analyze and understand our clients business needs, systems, third party vendors, and potential data sources
• Assist in shaping statements of work and lead client requirements elicitation and how we deliver upon them from a solution/data perspective
• Detailed technical documentation of the solution, business rules, and components of the solution
• Proactively solicits current/future client needs
• Create clear/precise detailed requirements and solution data mapping requirements
• Build professional/trusting client relationships
• Work closely with internal development resources to ensure technical implementation requirements are interpreted and implemented correctly in a timely manner
• Facilitate data validation and user acceptance testing by hands-on data validation internally and coordinating client side test execution and acceptance.
• Understanding of file structures and data conversion tools

EXPERIENCE & EDUCATION

• Bachelor's degree from four-year College or University.
• 3-5 years related experience and/or training

KNOWLEDGE & ABILITY

• Proven experience managing and developing a CRM database platform or similar database platform.
• Broad understanding of CRM marketing database industry
• Proficiency working collaboratively with teams across the database deployment life cycle; excellent interpersonal skills with people in general; the ability to build bridges (not burn them) with users, internal and external customers, vendors, and other stakeholders.
• Ability to serve as an internal consultant, presenting concepts to, and working with, groups of senior management.
• Strong data analysis skills allowing business analysts to identify trends, patterns, and anomalies in the data, data elements, and their relationships.
• Excellent relationship building and management skills, strong orientation toward collaboration and communication, ability to earn trust and respect from a challenging customer base.
• Outstanding skills and abilities in verbal and written communications to audiences of varying technical levels, and at various levels within an organization, in groups and individual settings.
• Proven ability to work with vendors and internal organization to deliver on the committed solution
• Strong organizational, prioritization and leadership skills; proven ability to motivate, develop, and work with a geographically dispersed and highly skilled staff
• Passion, energy, innovation and creativity that will drive the success of the delivery of a CRM database deployment from contract signature to production.
• Working knowledge of Campaign Management and Business Intelligence practices
• Understanding of tools including SQL Database, Data Modeling Concepts, & Marketing Suites.
• Basic knowledge of data principles and concepts to support data quality, validation and ownership
• Knowledge of file management best practices including transmission, encryption, conversion, manipulation, and management of client files
• Strong working knowledge of Microsoft Office products
• Data ETL experience is a plus