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Customer Service Representative
Customer Service RepresentativeSunrise Systems • Brea, California, United States
Customer Service Representative

Customer Service Representative

Sunrise Systems • Brea, California, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
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[job_card.job_description]

Onsite : 100% onsite

Job Description :

  • Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution.
  • You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
  • The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales / service support, all with accuracy and efficiency.

Key Responsibility :

  • Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
  • Answer phones in a timely and efficient manner in a high call volume support setting.
  • Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
  • Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
  • Maintain a level of accuracy and efficiency both as a department and individually.
  • Knowledgeable on our products and special projects as deemed vital by the manager.
  • Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

    • Position Requirements :

  • Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook.
  • Basic math skills and statistical knowledge.
  • Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
  • Enjoys working with people.
  • One to three years customer service experience required.
  • High school graduate required. Associates degree preferred.
  • Primary language English.
  • Little to no travel required.

    • Personal Trait Profile :

  • Must be self-motivating with a positive outlook and focus on quality work.
  • Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
  • Exhibits a need to succeed by setting personal goals to outperform company metrics.
  • Able to maintain a positive attitude and work constructively in a team environment.
  • Able to handle multiple tasks and key deliverables while performing under time constraints.
  • Excellent time management and organizational skills

    • The hourly rate for this position is $21 / hour, without benefits

    Compensation :

    Factors which may affect starting pay within this range may include [geography / market, skills, education, experience and other qualifications of the successful candidate.

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