Overnight Client Service Representative

Client Service Representative

VCA Advanced Veterinary Care Center is a referral practice and 24-hour emergency service hospital. We are located in Fishers, IN off of 96th and Hague Road. We are currently seeking a full time Client Service Representative for an overnight position with alternating weekends to work with our busy and talented ER department. A shift differential is available for overnight hours.

Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms, and assisting clients during their pet emergency Presenting and explaining fees, including processing payments Managing medical records, charts, reports and correspondence

Qualifications: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!