Talent.com
Supervisor, Customer Support
Supervisor, Customer SupportAdvanced Energy • Fort Collins, CO, US,
Supervisor, Customer Support

Supervisor, Customer Support

Advanced Energy • Fort Collins, CO, US,
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Customer Support Representative Supervisor oversees factory service operations and ensures superior response times to customer inquiries. This role requires coordination across service processes and customer-facing activities, including Return Merchandise Authorizations (RMAs), service pricing, and intercompany logistics. The supervisor supports the Americas service team, participates in global service reviews, and maintains proactive communication with customers and internal teams.

RESPONSIBILITIES :

  • Supervise and support the Americas service team.
  • Participate in Global Service meetings (monthly / quarterly reviews).
  • Manage intercompany logistics for RMAs.
  • Deliver high-standard customer service and ensure accuracy in submitted purchase orders (POs).
  • Manage full RMA lifecycle : create RMA, quote service, obtain PO, create service / sales order, prepare delivery notes, set invoicing.
  • Maintain proactive communication with factory service teams and customers.
  • Resolve issues related to pricing, freight, and invoices.
  • Ensure trade compliance and apply tariffs where applicable.

WORK ENVIRONMENT :

  • Standard office environment
  • Fort Collins, Colorado

    • QUALIFICATIONS :

  • Knowledge of distribution channels and contracted sales representative relationships.
  • Ability to conduct and manage customer meetings.
  • Proficiency in SAP Service Operations.
  • Service pricing management using SAP contracts and SFDC pricing tools.
  • Strong organizational and communication skills.
  • Ability to communicate at all levels across the business.
  • Displays ability to communicate at all levels across the business.
  • Proficiency in Microsoft Office.
  • Fluent in English (written and spoken).

    • EXPERIENCE :

  • 4+ years of related experience providing factory service support to Semiconductor, Industrial or Medical sectors.
  • Experience creating RMA’s in SAP is required.
  • Experience managing service processes : spare parts, used equipment, conversions, refurbishments, field service.

    • EDUCATION :

  • Bachelor's degree required

    • COMPENSATION :

    As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $65,000 to $90,000 annually.

    BENEFITS :

    As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.

    In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes :

  • Medical - multiple medical plans are available to choose from
  • Short and long-term disability and life insurance
  • Health savings and flexible spending accounts
  • Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
  • 8 hours of paid volunteer time off
  • 8 weeks of paid parental leave for both Moms and Dads
  • Company matched 401(k)
  • Tuition reimbursement
  • Expanded mental health coverage and employee assistance programs
  • Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
    • [job_alerts.create_a_job]

    Supervisor Customer Support • Fort Collins, CO, US,

    [internal_linking.related_jobs]
    Customer Support Specialist

    Customer Support Specialist

    Premium Powder Coating • Longmont, CO, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Customer Support Specialist Teamwork, customer service, and quality drives Premium Powder Coating in Longmont success as the powder coating market leader in Colorado. PPC provides the most efficient...[show_more]
    [last_updated.last_updated_1_day]
    Licensed Branch Customer Service and Sales Rep - Fort Collins, CO

    Licensed Branch Customer Service and Sales Rep - Fort Collins, CO

    The Auto Club Group • Fort Collins, CO, United States
    [job_card.full_time]
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 18...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Loveland, Colorado
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Store Support

    Store Support

    Home Depot (Retail) • Longmont, CO, US
    [job_card.full_time]
    Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...[show_more]
    [last_updated.last_updated_30] • [promoted]
    QMAPs

    QMAPs

    Avenues Recovery • Fort Collins, CO, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. With an unrivaled, evidence - based clinical curriculum and highly indi...[show_more]
    [last_updated.last_updated_30]
    Production Supervisor - Injectables (3rd Shift)

    Production Supervisor - Injectables (3rd Shift)

    Tolmar • Fort Collins, CO, United States
    [job_card.full_time]
    Core Hours : Monday - Friday, 10 : 00 pm - 6 : 30 am.Demonstrates high degree of honesty, initiative, integrity, drive, reliability and trustworthiness. Actively model and fosters a positive, respectful,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Speech Language Pathologist - Clinic Supervisor

    Speech Language Pathologist - Clinic Supervisor

    Inspiring Talkers • Windsor, Colorado, United States
    [job_card.full_time]
    Speech Language Pathologist - Clinic Supervisor (Full-Time) Location : One convenient clinic — no travel! Schedule : Monday–Thursday, 7 : 30–6 : 00 — long weekends every week! Salary : $75,000–$85,000 (ba...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Representative Supervisor

    Customer Support Representative Supervisor

    Advanced Energy Industries Inc • Fort Collins, CO, US
    [job_card.full_time]
    Customer Support Representative Supervisor.Advanced Energy (Nasdaq : AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and contro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Storage Customer Service Representative

    Storage Customer Service Representative

    U-Haul • Loveland, CO, US
    [job_card.full_time]
    Storage Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Represent...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CUSTODIAN - SENIOR CENTER

    CUSTODIAN - SENIOR CENTER

    City of Longmont Colorado • Longmont, Colorado, United States
    [job_card.full_time]
    Return to Employment Opportunities.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Multi-Specialty Account Manager - Fort Collins, CO

    Multi-Specialty Account Manager - Fort Collins, CO

    Lundbeck • Fort Collins, CO, United States
    [job_card.full_time]
    Territory : Fort Collins, CO - Multi-Specialty.Target areas for territory are Fort Collins, CO and Cheyenne, WY - will consider candidates who live within 40 miles of territory boundaries with acces...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Behavioral Health Provider CAYAC

    Behavioral Health Provider CAYAC

    Health District of Northern Larimer County • Fort Collins, CO, US
    [job_card.full_time] +1
    The Health District’s mission is to enhance the health of our community and to achieve this we provide health services that address unmet needs and opportunities. We demonstrate dignity and re...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Mercor • Longmont, Colorado, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •First-Line Supervisors of Office and Administrative Support Workers • • to support a leading AI lab in advancing research and infrastructure for next-...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Customer Success Manager

    Senior Customer Success Manager

    GE Vernova • Longmont, Colorado, USA
    [job_card.full_time]
    The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers while generating controls aftermarket services growth in th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front House Supervisor - South Fort Collins

    Front House Supervisor - South Fort Collins

    The Screamin Peach • Fort Collins, CO, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Front House Supervisor - Fort Collins , CO The Screamin Peach is hiring a full-time Front House Supervisor to oversee daily front desk operations while managing staff and essential syst...[show_more]
    [last_updated.last_updated_variable_days]
    Supervisor, Service Contract Renewals

    Supervisor, Service Contract Renewals

    Veralto • Loveland, CO, US
    [job_card.full_time]
    Service Contract Renewal Supervisor.Imagine yourself Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to striv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Fort Collins, Colorado
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Supervisor, Service Contract Renewals

    Supervisor, Service Contract Renewals

    Hach • Loveland, Colorado, USA
    [job_card.full_time]
    Doing meaningful work that makes an everyday impacton the world around you.Thriving in a supportive team environmentthat inspires you to strive for excellence. Joining a companywith a proven track r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]