Federal Employee Program Advocate

A company is looking for a Federal Employee Program Service Representative.

Key Responsibilities

Provide support to members in a structured call center environment

Manage incoming calls and assist members with their inquiries and issues

Participate in ongoing training and development to enhance skills and knowledge

Required Qualifications

High school diploma or equivalent required

1 year of customer service experience in insurance or financial services

6+ months of experience communicating with customers by phone, email, or in person

Technology savvy with strong knowledge of computer software applications