Loss Mitigation Liaison

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

Act as the Single Point of Contact (SPOC) for mortgage loan borrowers during the loss mitigation process

Handle inbound and outbound calls to assist borrowers with loss mitigation options and document interactions

Communicate terms of loss mitigation decisions and explain the foreclosure process as necessary

Required Qualifications

A combined 4 years' higher education and / or work experience, including at least 1 year of collections or customer service experience

Proficiency with word processing and spreadsheet software

Ability to communicate effectively and professionally over the phone

Excellent customer service skills