Senior Sales Operations LeadRemote, US

Senior Customer Success Operations Consultant

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a leading provider of cloud communications services for businesses worldwide. Our innovative solutions empower businesses of all sizes to communicate and collaborate with their customers, clients, and teams effectively.

Vonage Sales Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts / channels and find new clients for company products and services.

Applications Group (UCaaS / CCaaS) Sales Operations :

We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our pipe, sales and success teams.

It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams.

What you will do

We're looking for a strategic, analytical, and collaborative Senior Customer Success Operations Consultant to help drive the effectiveness, scalability, and impact of our Customer Success organization. In this role, you'll serve as a key partner to Customer Success leadership, championing operational excellence, cross-functional alignment, and data-driven decision-making. Your work will directly influence how we deliver value to customers, improve retention, and drive growth.

If you enjoy building processes, surfacing insights, and enabling teams to operate at their bestthis is the role for you.

This position can be based out of Holmdel (New Jersey) or remote USA with some travel.

If this sounds like you, continue reading below...

Responsibilities :

Operational Strategy and Execution :

• Partner with Customer Success leadership to define and execute strategic initiatives that improve team efficiency and customer impact.
• Design and continuously optimize scalable processes, tools, and workflows to support the growth of the Customer Success organization.
• Align with cross-functional teamsincluding Sales, Marketing, Product, and Financeto drive operational consistency and ensure shared goals are met.
• Develop communications and training to support organizational transitions and new processes.
• Help map customer journeys and identify key touchpoints for proactive engagement.

Data Analysis and Reporting :

Sales Operations Support :

Customer Success Enablement :

What you will bring :

What is in it for you :

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

If you are a highly analytical and data-driven professional with a passion for customer success operations in a SaaS environment and are eager to work closely with the VP of Customer Success, we would love to hear from you. Join our team at Vonage and play a pivotal role in ensuring our customers achieve success with our products.

Note : The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.