Associate Systems Analyst, (Junior Level)

Job Description

Job Description

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Join a team dedicated to minimizing the impact of major incidents across the organization. The MIM team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders. Our mission is to maintain focus and urgency during incidents, engage the right support groups, and drive continuous improvement in our processes.

Responsibilities :

Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

Communicate well and work cordially in global teams with teammates from different cultures and time zones.

Adhere to standard procedures and suggest improvements if needed.

Build the knowledge base and understand the various application service flows, products, services and support teams functions

Manage high-impact, high-severity incidents with a focus on minimizing business disruptions

Enhance technical skills through participation in ongoing training

Operations environments require shift work, including weekends and holidays as requested or scheduled.

Proactively work with Global Support groups and / or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly

Coordinate and facilitate the resolution of major incidents with relevant teams.

Track update and close all assigned requests in the incident management system

Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Visa will accept applications for this role until at least December 23, 2025.

Qualifications

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience.

Preferred Qualifications

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 66,600.00 to 94,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.