Network Technician

Position Title: Network Technician

Duration of the Contract: 6 months

Possibility for Extension: Yes

Work Location: Columbia, SC

Position Overview:

We are looking for a Network Technician:

• Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
• Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
• Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
• Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
• Processes inventory and maintenance requests for computer systems and printers on the network.
• Conducts and aids in inventory of computer equipment across all regions.
• Assists in preparing new systems and devices for employees.
• Updates active directory information for users and conducts password resets and system configuration updates using SCCM.
• Additional required deliverables include:
  • Documentation
  • Technical
  • User documentation
  • Knowledge transfer
  • Technical training
  • User training
  • Official knowledge transfer sessions
  • Screen sharing
  • Recorded
  • Weekly status reports to hiring manager
  • Accomplished
  • Planned

Required Qualifications:

• 5+ years of experience in enterprise desktop support and customer service.
• Skilled in desktop administration for windows 7 and windows 10.
• 3+ years of experience in system administration
• 3+ years of experience with the following: GPO (windows group policy object) administration, SCCM (system center configuration manager), and MDM (mobile device management).

Education:
Bachelor's Degree OR Master's Degree in Computer Science, OR Information Systems/Technology Management OR Equivalent Work Experience.

Preferred Skills:

• Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
• Mobile device management AirWatch, MS Intune
• Lansweeper