Release Triage Engineer

"Possible Month CTH | No Fees | Do Not Re-Post| Confidential

TMR ID: OLTFK
Role: Release Triage Engineer
Work location: Philadelphia, PA
Background and Meet and Greet: MANDATORY


Must have skills:

• + years of C/C++ and Linux experience
• Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• + Years of experience as a technical lead and mentoring a small team of engineers
• + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data
• visualization and monitoring
• One of Scripting language experience - BASH, Go, Python

Nice to have skills:

• Embedded Systems experience
• Experience AWS, Azure or other cloud infrastructure
• Experience with monitoring systems ( Datadog, CloudWatch, etc.)
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.
• Knowledge of RDK

Key Responsibilities:

• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and
• alerting
• Troubleshoot problems using Linux systems and networking protocols, including packet capture analysis
• Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet),
• network protocols, security (WPA) etc
• Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming
• protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Develop anomaly detection techniques and data-driven solutions to identify and address system issues.
• Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware
• and platform.
• Design and enhance operational tools to improve system performance.
• Analyze data from millions of field devices to provide insights and support decision-making.
• Utilize AWS technologies (S, Athena, Quick Sight) for data management and visualization.
• Architect and implement DevOps solutions for operational improvement.
• Compare the metrics globally across various device models.
• Respond immediately to critical field issues, determine their triggers, and mitigate them.
• Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

What are the Mandatory skills and skill proficiencies required for this position?
"C/C++, Linux, Defect Management, embedded systems, log management and analysis tools such as Elastic Stack (ELK),
Splunk, and Grafana "