Product Owner

We are seeking a strategic and execution focused Technical Product Owner to lead and support the continued evolution of our enterprise chat capabilities. This role will oversee two agile teams focused on foundational technology modernization and delivery of strategic priorities. The ideal candidate will also play a pivotal role in shaping the future of chatbot and agentic chat experiences, ensuring alignment with our long-term vision and strategy.

Key Responsibilities :

Agile Team Delivery Leadership & Enterprise Cross Collaboration.

Participate and facilitate agile team-level planning and ceremonies.

Understand prioritized Epics, Minimal Viable Product, and Features to drive feature refinement.

Implement prioritization techniques to deliver on high-impact and benefit outcomes.

Maintain team predictability, define team-level execution metrics, and governance.

Implement benefit tracking for delivered capabilities.

Support release deployments and issue resolution.

Support Enterprise and Digital maintenance.

Lead Enterprise collaboration, coordination, and cross-functional team engagement.

Proactively communicate tradeoffs and shifts in priorities to cross-functional stakeholders.

Drive accountability of vended resources for delivery execution success.

Build strong partnerships with engineering, architecture, and UX to maintain high-quality, customer-focused chat capabilities.

Qualifications :

Minimum 5 years of experience in product ownership, digital platforms, or enterprise technology delivery.

Ability to align with product strategy, manage dependencies, and proactively remove blockers.

Demonstrated success leading agile teams and delivering scalable platform capabilities.

Deep understanding of chat and chatbot frameworks, AWS (including Lex), natural language processing (NLP), and agentic user experience (UX) concepts.

Detail-oriented with exceptional communication.

Proven ability to engage and influence stakeholders, build trust and strong relationships across enterprise stakeholder groups and cross-functional teams, and drive success through stakeholder engagement, change management, and benefit realization tracking.

Passionate about enhancing customer experience through data-driven decision-making.

Capable of translating business needs into clear technical requirements.

Proficiency with tools such as Rally, Figma, Glassbox, and Medallia.

Agile certification (e.g., CSPO, SAFe PO / PM) strongly preferred.