Desktop SupportThe Rockridge Group • South San Francisco, CA, US

Desktop Support

The Rockridge Group • South San Francisco, CA, US

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description

Title: Helpdesk Support - L2

Summary:

Responsible for the general support of Mac & PC computers - experience from a services desk / helpdesk support perspective and worked that in previous role

Essential Duties and Responsibilities:

Responsible for customer satisfaction results.
Respond to assignments usually involving the installation, repair or maintenance of desktop/laptop computer hardware and peripherals at Client's customer repair facility.
Communicate the status of the repair assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their computer at all times

Education/Experience:

Knowledge of the Macintosh and PC computer and related Windows operating systems
Multi-tasking skills are a must.
Requires a sound technical background with 2-3 years of professional experience.
Troubleshooting and problem experience are helpful.
Excellent communication skills are a plus.
General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.

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