Data Processing Specialist

Description

POINTBANK

DATA PROCESSING SPECIALIST

Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

OVERVIEW

Routine engagement with customers through inbound and outbound calls. Work closely with other business units in proactively addressing issues and responding to Item Processing questions.

REPORTING RELATIONSHIP AND SCOPE

This position reports directly to the Director of Operations

This position reports indirectly to the Chief Operating Officer / Bank President

FLSA STATUS

This position is classified as Non-Exempt under the FLSA.

ESSENTIAL JOB FUNCTIONS

• Process and Perform ACH daily review
• Process ACH Exceptions
• Process ACH Prenotes
• Process rejects
• Process cuts / OD / NSF
• Identify, research, and resolve customer issues using available resources and systems.
• Identify and escalate priority issues.
• Maintain performance standards for service levels
• Manage and prioritize caseload independently and maintain confidential information.
• Follow-up on customer inquiries not immediately resolved.
• Act as backup for all positions in the Item Processing department.
• Process all wires
• Treasury Management support
• Mobile deposits
• Remote Deposits
• ATM Deposits
• Process all incoming cash letters, reconcile batches, reject re-entry
• Prepare all outgoing cash letters by required deadline
• Perform any image research needed
• Year End processing
• Internet Banking / Mobile / Quicken support
• Nightly update on Core Processing System
• TIB and FED adjustments
• Assist or Perform Maintenance and New release Versions of all Core and Ancillary Products
• System enhancements
• Maintain and promote a positive attitude while meeting productivity goals.
• Implement approved system recommendations
• Establish and maintain a production-oriented environment :
• Monitor workflow and production daily.
• Ensure all daily objectives are met.
• Cross train on duties within the departments to back up any desk when needed
• Troubleshoot and provide assistance to employees / customers on any inquiries, customer service issues, disputes, etc.
• Assist in writing and updating procedures.
• Attend all meetings and complete all training required to ensure regulatory compliance.
• Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
• Comply with all applicable BSA / AML / OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
• Responsible for making suggestions to improve branch / departmental operations and overall bank.
• Perform other duties and assignments within the bank at Management's request; accept any cross-training as directed by Management.

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS

Frequency : (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)

EQUIPMENT USE

Telephones-F

Copier / Fax Machine-F

Computer-F

PHYSICAL & MENTAL DEMANDS

Light to Medium work-Exerting up to 50 pounds of force occasionally, and / or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.

Stooping / Crouching-O

Standing / Walking-O

Sitting-F

Pushing / Pulling / Lifting-O

Fingering / Grasping-F

Repetitive Motions-F

Talking / Hearing-F

Reading / Writing-F

Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.

Interpreting Data-F

Problem Solving-F

Making Decisions-F

Organizing-F

WORKING CONDITIONS

Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F

Worker is subject to outside environmental conditions when traveling to branches / departments or when traveling to required bank meetings and training sessions -O

Worker is subject to local travel as required to branches / departments or when traveling to required bank meetings and training sessions -O