Customer Support RepresentativeMdc Data Center • McAllen, Texas, United States
[error_messages.no_longer_accepting]
Customer Support Representative
Mdc Data Center • McAllen, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems. Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed. Collaborate with other departments to support customer visits, audits, and special projects. Monitor the MDC infrastructure and escalate service-impacting issues appropriately. Document solutions, update FAQs, and contribute to knowledge base materials. Participate in training sessions to stay current on product enhancements and support best practices. Assist with gathering customer feedback and identifying areas for service improvement. Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed. Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests. Bilingual (English & Spanish) – Required for clear and effective communication with diverse customers. Experience in NOC / SOC or data center environments – Preferred but not required; a willingness to learn is essential. Excellent written and verbal communication skills – Able to communicate technical concepts in a clear and customer-friendly way. Quick learner – Comfortable picking up new tools, systems, and processes. Strong time management – Able to prioritize and handle multiple support requests efficiently. Proficient in digital tools – Familiar with Google Workspace, Microsoft Office, and similar platforms. Customer service mindset – Committed to delivering a positive and professional customer experience. Team player with self-motivation – Works well independently and collaboratively. Problem-solver – Thinks critically and takes initiative when addressing technical or service-related issues. Situational awareness – Can recognize when to escalate issues to the appropriate team or leader. McAllen, Tx.
🚀 Join the MDC Team as a Customer Support Representative! 🚀
At MDC Data Centers, we’re looking for a service-driven, detail-oriented individual to join our growing Customer Support team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment — this role is for you!
Your Mission :
As a Customer Support Representative , your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC’s service.
What Awaits You :
- Dynamic Environment : Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
- Collaborative Approach : Work hand-in-hand with cross-functional teams — including Sales Engineers and Network Operations — to resolve customer requests efficiently and deliver a seamless experience.
- Customer-Focused Mission : Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
- Continuous Learning : Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.
What You'll Be Doing :
Qualifications :
Work arrangement
[job_alerts.create_a_job]
Customer Support Representative • McAllen, Texas, United States
[internal_linking.related_jobs]
A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more] A company is looking for a Customer Support Representative to provide remote support and resolve client issues.Key Responsibilities Provide remote customer support and resolve issues to the end u...[show_more] A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...[show_more] Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more] A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...[show_more] A company is looking for a Supplier Success Professional (Customer Support).Key Responsibilities Provide professional support to all customers and assist with navigating the cloud application Ve...[show_more] 
Our client installs and maintains EV charging stations for commercial properties.Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoot...[show_more] A company is looking for a Customer Support Administrator, EMEA - Temp.Key Responsibilities : Creates and validates sales orders, providing guidance to resolve errors Coordinates internal and ext...[show_more] A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more] A company is looking for a Customer Support Specialist who will provide support related to child support inquiries.Key Responsibilities Respond to child support inquiries from internal and extern...[show_more] 
This role requires the ability to work lawfully in the U.Training class begins January 23rd, 2026.Must be bilingual (English and Spanish).
Must have an open availability.Ability to work Overnight sh...[show_more] A company is looking for a Customer and Technical Support Consultant - Bilingual.Key Responsibilities Instruct customers on the use of in-house diagnostic analyzers Coordinate and assist with eq...[show_more] A company is looking for a Remote Customer Support Agent (P&C).Key Responsibilities Respond to inbound calls from existing customers Process service requests such as adding / removing vehicles and...[show_more] 
W2 Duration : 08 / 11 / 2025 - 11 / 30 / 2025 Location : 100% remote and time-zone flexible (between ET and PST).Schedule / Shift : This role will focus on deliveries in CT - the candidate will need to be avail...[show_more]
Tools Sales Support Representative.Sandvik Mining US is looking for a Tools Sales Support Representative! If you're a self-motivated sales professional and want to bring your career to the next lev...[show_more] This role requires the ability to work lawfully in the U.Training class begins January 23rd, 2026.Must be bilingual (English and Spanish).
Must have an open availability.Ability to work Overnight sh...[show_more] A company is looking for an Associate Customer Support Rep (Vet).Key Responsibilities Provide superior customer service via phone, chat, and email Field troubleshooting questions and general use...[show_more] A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French / English.Key Responsibilities Provide professional support to all customers and assist them in naviga...[show_more]
Customer Support Representative
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Specialist
VirtualVocations • Alton, Texas, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Quality Lead
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Customer Support Specialist
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Customer Support Specialist
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist
QuickTeam • Mcallen, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Administrator
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Senior Customer Support Manager
VirtualVocations • Alton, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
North Dakota Customer Support Specialist
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Support Representative
SPECTRUM • McAllen, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Bilingual Customer Support Consultant
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Georgia P&C Licensed Customer Support Agent
VirtualVocations • Alton, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Representative-II
LeadStack • Mcallen, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Tools Sales Support Representative
Sandvik • Mcallen, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Representative ($20 PH starting)
SPECTRUM • McAllen, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Veterinary Customer Support Representative
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Bilingual Customer Support Specialist
VirtualVocations • Mcallen, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]