Service Desk Team Lead

A company is looking for a Tier 2 - Service Desk Team Lead (Remote).

Key Responsibilities

Oversee day-to-day activities of Tier 2 Service Desk Engineers and ensure effective team coordination

Provide end-user technical support and manage escalated customer issues

Monitor team performance metrics and conduct regular check-ins and evaluations

Required Qualifications

Three to five years of Service Desk experience

Supervisory experience preferred

Experience with network infrastructure such as servers, firewalls, and switches

Advanced Azure / M365 experience strongly preferred

Ability to manage multiple projects simultaneously with tight deadlines