Plumbing Service Manager

Join Barker and Sons Plumbing as a Plumbing Service Manager, where you'll lead with purpose and drive excellence. You'll be at the forefront of our operations, guiding a talented team of field technicians to deliver top-notch plumbing services. Your role is crucial in harmonizing sales, scheduling, and service completion, all while fostering a collaborative environment. You'll embrace leadership and accountability, using your skills to improve processes and ensure smooth, efficient operations. We value initiative and results, and we're committed to your growth with ongoing training and development.

At Barker and Sons, we believe that great work stems from having great people. We're proud of our supportive culture and our dedication to employee well-being. Enjoy a comprehensive health and wellness package, a 401(k) with a 4% match, and the flexibility of adaptable schedules. We also offer paid time off, paid holidays, and company-provided resources like service trucks and uniforms. As part of our community, you'll benefit from company-wide events that bring us together. If you're ready to make a meaningful impact and lead with confidence, let's explore how you can grow with us.

$90,000 - $130,000 yearly + bonus

• Lead, manage, and build team camaraderie, ensuring accountability for their performance and results.
• Train and coach technicians in sewer sales and installation processes, emphasizing the use of technology and established workflows for consistent support.
• Drive team performance to achieve productivity and conversion goals, utilizing sales and operations data to provide targeted coaching and feedback.
• Ensure technicians consistently deliver 5-star customer experiences that are aligned with Barker & Sons' home services proven process.
• Conduct routine ride-along training sessions to boost technician confidence, enhance performance, and support professional growth.
• Participate in daily meetings to review data and communicate objectives effectively.
• Collaborate with Dispatch to align work assignments with field performance, meet customer needs, and uphold company core values.
• Assist in creating and following monthly staff schedules to maintain regular operations and handle contingency situations.
• Act as a liaison between customers, technicians, and staff to address service issues promptly and appropriately.
• Lead by example in maintaining a professional appearance and demeanor, ensuring technicians reflect the professionalism that customers appreciate.
• Uphold Barker & Sons' core values, promote accountability and pride among technicians in maintaining their trucks, tools, parts, and inventory.
• Actively recruit and provide input on screening, selecting, and managing technicians in line with core values and objectives.
• Establish and maintain a safe working environment, prioritizing personnel safety in all situations.
• Seek and integrate performance feedback and coaching from site leadership and Nexstar coaches continuously.

Required:

• Proven team leader, experienced in managing direct reports to achieve sales objectives and deliver exemplary customer service.
• Track record of success in service management, preferably in-home services, automotive, or a related field.
• Solid understanding of small business operations, job-level profit & loss, and cash flow; ability to use financial metrics to accurately read, diagnose, and coach technician performance.
• Detail-focused, self-starter that gets things done.
• Strong written and verbal communication skills.
• Adept at creating and improving processes, systems, and sales performance.
• Technologically savvy, learns and implements new software and systems quickly.
• Able to work out of our Orange County office and/or in the field with technicians daily.
• Able to work weekends.
• Hold a valid (CA) driver’s license with a clean driving record.
• Able to pass a background check for Home Services.

Preferred:

• 5+ years in service management.
• 2-3 years within a Plumbing/Home Services company.
• Completion of a home services management and/or sales training program.
• Experience using Service Titan or similar home services support software.
• Experience managing and/or leading safety programs.

Desired:

• Experience conducting call-by-call management.
• Experience within a Nexstar Network Home Services Company.
• Strong understanding of plumbing products and service invoicing.
• Strong technical understanding of plumbing products and solutions.

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”

• Professional advancement through sponsored training and continuous development.
• Health and wellness package inclusive of medical, dental, and vision, along with short-term disability and life coverage.
• 401(k) with a 4% match.
• Paid time off, paid holidays, and adaptable schedules.
• Company-provided service truck, tablet, and uniforms.
• Company-wide family events.