Talent.com
Senior Patient Services Representative - Primary Care (Medical Center)
Senior Patient Services Representative - Primary Care (Medical Center)Houston Staffing • Houston, TX, US
Senior Patient Services Representative - Primary Care (Medical Center)

Senior Patient Services Representative - Primary Care (Medical Center)

Houston Staffing • Houston, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Senior Patient Services Representative

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in / check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and / or other revenue cycle functions. Other duties include providing general operations assistance and / or patient service tasks specific to the scope of the department.

People Essential Functions

  • Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
  • Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
  • Performs patient check in / check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling or other clinic related protocols.

Service Essential Functions

  • Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
  • Recognizes and responds appropriately to urgent / emergent situations per protocols.
  • Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
  • Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

    • Quality / Safety Essential Functions

  • Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
  • Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
  • Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

    • Finance Essential Functions

  • Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification / coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed.
  • Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
  • Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
  • Uses department resources / equipment / supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

    • Growth / Innovation Essential Functions

  • Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

    • This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

    Education

  • High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

    • Work Experience

  • Five years of experience to include three years experience in a related role within healthcare

    • Licenses and Certifications - Required

  • N / A

    • Knowledge, Skills, and Abilities

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Strong customer service, phone and scheduling skills.
  • Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record.
  • Knowledge of basic medical terminology.
  • Ability to analyze and solve problems.
  • Working knowledge of revenue cycle components and insurance requirements for reimbursement.

    • Supplemental Requirements

    Work Attire

  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) No

    • On Call

  • Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

    • Travel

  • Travel specifications may vary by department
  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

    • Company Profile : With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to for the entire family, to the communities where our patients work and live. As part of the Houston Methodist health system one of the nation's leading health systems the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation's leading hospitals and health care professionals. Houston Methodist is an Equal Opportunity Employer.

    [job_alerts.create_a_job]

    Patient Representative Care • Houston, TX, US

    [internal_linking.similar_jobs]
    Part-Time Physician for Patient Flow Center, Hospital Medicine-4

    Part-Time Physician for Patient Flow Center, Hospital Medicine-4

    Memorial Hermann Health System • Houston, TX, United States
    [job_card.part_time]
    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our comm...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Part-Time Physician for Patient Flow Center, Hospital Medicine-2

    Part-Time Physician for Patient Flow Center, Hospital Medicine-2

    Memorial Hermann Health System • Houston, TX, United States
    [job_card.part_time]
    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our comm...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Account Representative

    Patient Account Representative

    US Physical Therapy • Houston, TX, US
    [job_card.full_time]
    USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and / or occupational therapy clinics in 44 states. As one of the largest publicly traded, pure-play ope...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Representative, Dental Provider Services

    Senior Representative, Dental Provider Services

    Molina Healthcare • Houston, TX, United States
    [job_card.full_time]
    Molina Health Plan Provider Network Management and Operations jobs are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Houston Patient Care

    Houston Patient Care

    Valor Hospice • Houston, TX, United States
    [job_card.full_time]
    Our patients need YOU! We are looking for volunteers who love spending time withour valuable and precious Seniors.Our patients enjoy visits from our caring community that will spend time with them,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Service Representative

    Patient Service Representative

    CHRISTUS Health • Houston, TX, US
    [job_card.full_time]
    Job Title : Patient Financial Rep Senior.Shift : 9am to 5pm Monday to Friday.Schedule : 5 days a week - 40 hours.Experience working within a multi-facility hospital business office environment.Experie...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Neurogastroenterology and / or Motility Disorders Position – Houston Methodist – Texas Medical Center

    Neurogastroenterology and / or Motility Disorders Position – Houston Methodist – Texas Medical Center

    Houston Methodist Specialty Care Group • Houston, US
    [job_card.full_time]
    Houston Methodist – Texas Medical Center.Interested applicants, please forward a copy of your CV to Tricia Selsberg at.We welcome applications from qualified candidates interested in becoming...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Service Representative

    Patient Service Representative

    RadNet • Pearland, TX, US
    [job_card.full_time]
    Artificial Intelligence; Advanced Technology; The very best in patient care.With decades of expertise, we are.With dynamic cross-training and advancement opportunities in a team-focused environment...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Patient Care Services (RN)

    Director of Patient Care Services (RN)

    IntelyCare • Houston, TX, US
    [job_card.full_time]
    Director Of Patient Care Services.Join Silverado Hospice North Houston, and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Se...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Benefits Representative Sr

    Patient Benefits Representative Sr

    The US Oncology Network • Houston, TX, United States
    [job_card.full_time]
    Patient Benefits Representative.This full-time position will support the.Gessner #550 clinic in Houston, Texas.Typical work week is Monday through Friday, 8 : 30a - 5 : 00p. This clinic fosters a suppor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Services Specialist

    Patient Services Specialist

    Sherman MD Providers Inc • Houston, TX, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Under general supervision of the Practice Manager, the Patient Service Specialist will function as a member of the clerical team and complete assigned daily tasks to ensure smooth day-to-day operat...[show_more]
    [last_updated.last_updated_30]
    Clinical Pharmacy Specialist - Pulmonary / Cystic Fibrosis (Days)

    Clinical Pharmacy Specialist - Pulmonary / Cystic Fibrosis (Days)

    Texas Childrens Hospital • Houston, TX, United States
    [job_card.full_time]
    We are searching for clinical pharmacy specialists.In the clinical specialist position, you will manage and promote activities appropriate to ensure the medication use process, to serve as mentor t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Services Representative

    Patient Services Representative

    Innovista Medical Center • Houston, TX, US
    [job_card.full_time]
    Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you. Innovista Medical Center is more than a clinic.Many still feel u...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Benefits Representative Sr

    Patient Benefits Representative Sr

    US Oncology Network-wide Career Opportunities • Houston, TX, United States
    [job_card.full_time]
    Patient Benefits Representative.This full-time position will support the.Gessner #550 clinic in Houston, Texas.Typical work week is Monday through Friday, 8 : 30a - 5 : 00p. This clinic fosters a suppor...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Account Specialist Senior - Houston TX

    Patient Account Specialist Senior - Houston TX

    JL4 Staffing • Houston, TX, US
    [job_card.temporary]
    Patient Account Specialist Senior- Onsite - Only local candidates.Education doc is not required for the submission.Location - 2702 North Loop West, Houston, TX 77008. Requirements : Hospital Billing;...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Ambulatory Service Representative II-Kelsey Seybold Clinic : West Campus

    Ambulatory Service Representative II-Kelsey Seybold Clinic : West Campus

    Texas Staffing • Houston, TX, US
    [job_card.full_time]
    Kelsey-Seybold Clinic Job Opportunity.Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and bu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Bilingual Patient Account Representative (Spanish)

    Bilingual Patient Account Representative (Spanish)

    Medical AR Management Services, LLC • Houston, TX, US
    [job_card.full_time]
    Are you passionate about helping people and providing top-notch customer service? Do you thrive in a fast-paced, team-oriented environment? If so,. Medical AR Management Services.YOU to join our gro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Services Specialist

    Patient Services Specialist

    SimonMed Imaging • Bellaire, TX, US
    [job_card.full_time]
    The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow.Greet and welcome patients...[show_more]
    [last_updated.last_updated_30] • [promoted]