Patient Experience Coordinator

• Deliver quality and compassionate care to every patient.
• Reaching out to new patient leads (via phone and email).
• Following up and staying in touch with patients after consultations.
• Registering new and returning patients.
• Help arrange patient transportation as necessary to and from the office.
• Provide administrative support duties - calendar management, data entry, sorting mail/emails/fax, document signing, etc.
• Protect patients’ rights by maintaining the confidentiality of personal and medical information.
• Answering patients’ inquiries.
• Keeping track of patients’ birthdays.
• Filtering new patient leads.
• Continuously assess the schedule ensuring optimum patient flow.
• Monitor patient reviews and feedback.
• Have fun and make sure patients are having fun too!

• Bachelor's Degree required.
• 3+ years experience in a medical office - Dental office preferred.
• In-depth understanding of best practices for customer service and patient care.
• Ability to work in a fast-paced environment.
• Proficient computer skills.
• Flexibility to work occasional evenings and weekends.
• Must have an on-call mentality and able to help remotely at all times.
• Must possess excellent interpersonal, organizational and communication skills.

Bensonhurst Dental is a nationally recognized cosmetic and implant dental practice based in Brooklyn, New York. Led by celebrity-trusted Dr. Rubinshtein, we specialize in advanced smile transformations, same-day smile makeovers, and premium patient care. Our team is known for combining clinical excellence with luxury-level service, and we’re growing fast.