Operations Manager

Key Accountabilities

Job Essentials Roles & Responsibilities:

• Demonstrate the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
• Monitor and document crew member performance utilizing the People First System; provide support and opportunities to achieve their full potential.
• Identify employee concerns and communicate to AGM. Assist AGM in addressing concerns.
• Educate and empower crew members to solve guest issues. Identify and resolve minor issues that require manager involvement. Communicate major issues to the AGM.
• Educate and coach crew members to follow regulations and meet customer service standards
• Support financial objectives by motivating staff and implementing marketing strategies.
• Schedule employee shifts, balancing employee’s work/life considerations and needs of business.
• Manage crew member clock ins, clock outs and breaks. Hold crew members accountable for tardiness.
• Support physical inventories by ensuring items are properly organized. Assist with truck deliveries. Order food and paper supplies. Support AGM in calculating food and labor cost.

People Management:

• Develop and motivate Certified Trainers and Team Leads. Monitor and formally evaluate their performance relative to established goals.
• Ensure Crew Member and Shift Leader compliance with productivity and service standards.
• Demonstrate ability to adapt to change. Support and lead direct reports through changes.

Quality Management:

• Execute restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
• Maintain equipment to ensure productivity levels are met. Identify issues and communicate maintenance or repair needs to AGM.
• Assist in execution of local marketing programs.
• Identify operational issues in restaurant and communicate to AGM.
• Attend required OM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
• Ensure key deadlines are met through time management and delegation.
• Assist in coordination, implementation and execution of new initiatives, as directed by AGM or GM.

Financial Management:

• Support and assist in executing financial performance of the restaurant.
• Identify financial trends and performance improvement opportunities and communicate to the AGM.
• Responsible for accurate documentation of cash and receipts, food costs and operating expenses.
• Assist in preparing and reviewing financial reports.