Community Manager

WSFSSH MISSION STATEMENT

The mission of WSFSSH is to provide safe, affordable, senior housing that integrates compassionate property management with supportive services to enhance the independence and dignity of each resident. WSFSSH creates and preserves affordable housing while supporting the development of healthy neighborhoods.

JOB SUMMARY

Borinquen Court & Tres Puentes is a cluster of Senior Supportive and Affordable Housing residence in the Bronx, providing 323 units of permanent housing (145 at Borinquen Court, and 178 at Tres Puentes).

The Property Manager position partners with Social Services staff to collaborate in the development, evaluation and implementation of agency policies, procedures, and programs with the goal of improving the services provided to residents. The Property Manager is responsible for safe operations of the building; staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations and collaborating with the social services team to keep residents stably housed.

JOB DUTIES & RESPONSIBILITIES

Building Management:

• With the Assistant Property Manager, supervise the maintenance, administrative and compliance staff, including:
• 1 Assistant Property Manager
• 1 Administrative Assistant
• 1 Income Certification Specialist
• 5 Front Desk staff (24/7 staffing)
• 1 Superintendent, 2 Handy Persons, 7 Porters. Maintenance staff represented by 32bj Bronx.
• Ensuring building operation continuity. This includes setting staff schedules and coordinating shift coverage as needed (vacations/holidays/etc.) and per Union contract
• Maintain good relations with oversight agencies including but not limited to HPD, HDC, NYCHA, HUD, DHS, and Tax Credit Investors and Syndicators.
• Lead site, financial and files Audits and coordinate timely responses on findings
• In collaboration with Facilities Department and Superintendent, manage building project, repairs, and maintenance
• Monitor and optimize use of building inventory and supplies
• Manage vendor relations, including schedules, contract review and renewal, bids and proposals collection and review, invoice tracking and timely payment
• Report on and address building related issues in a timely fashion
• Assure the building, sidewalks, and alleys are clean and well-maintained; and all licenses, certificates, etc., are current
• Conduct annual and as needed inspections, arrange for routine painting and repair work
• Monitors progress of work orders, maintain accurate records, tracking service and performance of equipment
• Assure compliance with fire safety regulations including routine fire drills and inspection of fire safety equipment
• With input from social service Team, initiate and oversee collection actions and holdover proceedings as necessary
• Review and recommend staff training needs and ensure staff are meeting minimum training requirements
• Assure all required licenses, operating certificates, etc. are current and maintained.
• Assure all documentation is properly completed, managed confidentially, and stored in an appropriate location and submitted in a timely manner
• Assure quality management is practiced in accordance with all internal and external policies and procedures.

Services to Residents:

• Work collaboratively with social services to resolve resident issues
• In collaboration with WSFSSH Occupancy and Leasing departments, responsible for intake/admission, and discharge of residents
• Available to negotiate and respond to grievances and reasonable accommodation requests.
• Respond to onsite emergencies and safety concerns, such as floods, fire, or tenant-related issues, in collaboration with maintenance and social services teams, as needed. Shared on-call availability with other members of the WSFSSH team during non-business hours.
• Ensure compliance to WSFSSH standards and all contracted agencies including but not limited to NYC Department of Homeless Services, NYC Department of Health and Mental Health, NYC Building Department, NYC Fire Department, NYC Housing and Preservation Department, Low Income Housing Tax Credit (LIHTC), HPD Project Based Voucher Program/Section 8 Rental Assistance, and NYC Continuum of Care (CoC).
• Oversee lease up of vacant units in compliance with fair housing, marketing, tenant selection plans, tenant applications, and referral programs, including but not limited to DHS
• Maintain resident information including move-ins and move-outs, rent changes, subsidy changes, and rent payments

Budget:

• Operate and manage the building within the prescribed budgets and ensure documentation of expenses meets contractual and agency standards
• Collect and deposit rents
• Work with Finance Department and Central Management to establish annual operating budget

Commercial Space & Senior Center:

• Monitor and ensure city regulation compliance by commercial landlord for all commercial space on WSFSSH property line, approximately twelve spaces total.
• Monitor and ensure proper maintenance practices and repairs according to signed lease agreements

REQUIRED KNOWLEDGE SKILLS & ABILITIES

• Skilled at working with people who have histories of homelessness, are living with mental health conditions, chronic substance use, or other chronic challenges.
• Strong leadership skills with a proven track record for creating and maintaining positive and mindful change
• Ability to collaborate across functional teams
• Ability to work well under pressure, including emergency and crisis situations, and be flexible with work schedule when necessary
• Proven management skills including strong computer skills and facility with Excel, Word, Outlook. Facility with RealPage, Yardi or similar Property Management software.
• Experience with Low Income Housing Tax Credit programs and compliance, including LIHTC Certification, strongly preferred.
• Bilingual in English and Spanish is a plus

REQUIRED EDUCATION, EXPERIENCE AND CREDENTIALS

• High School Diploma or GED required, Associates or bachelors degree preferred
• A minimum of two years of supervisory experience
• A minimum of 4 years of experience with Section 8 and LIHTC, knowledge of other Housing subsidy programs preferred including but not limited to: Section 8 (project based and tenant-based vouchers), NY/NY I, II, & III, SCRIE, DRIE, HHAP, City FHEPS

PHYSICAL REQUIREMENTS

• Must be able to sit, stand, walk, and bend
• Must be able to lift 25 lbs.

Benefit Overview

Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403 (B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long- term Disability, Employee Assistance Program (EAP) commuter benefits and more. Voluntary benefit options and Time Off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time.

EEO Policy or Statement

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Monday - Friday
9am - 5pm

Compensation details: 80000-95000 Yearly Salary

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