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Client Services Data Analyst
Client Services Data AnalystResolve Marine • Fort Lauderdale, FL, United States
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Client Services Data Analyst

Client Services Data Analyst

Resolve Marine • Fort Lauderdale, FL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

Combines analytical expertise with account management to proactively drive client success, retention, and growth.

Position Responsibilities :

Data Analysis & Performance Monitoring

  • Monitor, analyze, and report on CST and BMC performance metrics to identify trends, risks, and improvement opportunities.
  • Develop and maintain dashboards, reports, and performance summaries that support leadership decision-making.
  • Use data insights to recommend process improvements and client engagement strategies proactively.

Business Development & Lead Support

  • Manage, develop, and maintain lead capture tools that support compliance-driven business development and sales initiatives.
  • Track and analyze lead sources, conversion metrics, and client engagement data to inform commercial strategy.

    • Client Services Operations Support

  • Support CST daily operations related to client account management, including :
  • Client administrative requests
  • Client account audits and compliance reviews
  • Customer feedback loops, including surveys and performance evaluations
  • Assist with identifying recurring client issues and opportunities for service enhancement based on feedback and data trends.

    • Systems & Data Quality Management

  • Perform ORCA and NetSuite data entry, validation, and quality control to ensure accurate, timely, and reliable client and compliance records.
  • Identify data gaps or inconsistencies and work with internal teams to resolve issues.
  • Support system improvements and adoption by documenting workflows and best practices.
  • Cross-Functional Collaboration
  • Partner with internal teams to ensure a consistent, high-quality client experience across compliance, commercial, and operational touchpoints.
  • Serve as a data and reporting resource for CST leadership, sales, and compliance teams.

    • Cross-Functional Collaboration

  • Partner with internal teams to ensure a consistent, high-quality client experience across compliance, commercial, and operational touchpoints.
  • Serve as a data and reporting resource for CST leadership, sales, and compliance teams.

    • Requirements

    Education & Experience

  • Bachelor's degree in Business, Data Analytics, Finance, Marketing, Information Systems, or a related field preferred.
  • 2-4 years of experience in a data-driven role supporting client services, account management, operations, or business analytics.
  • Experience working in a regulated, compliance-driven, or service-oriented environment preferred (maritime, logistics, insurance, energy, or similar industries a plus).

    • Technical & Analytical Skills

  • Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
  • Proficiency in Excel and data analysis tools; experience with dashboards and reporting platforms preferred.
  • Familiarity with CRM, ERP, or compliance management systems (NetSuite, ORCA, or similar systems preferred).
  • High attention to detail and commitment to data accuracy and integrity.

    • Client & Communication Skills

  • Strong written and verbal communication skills, with the ability to support internal teams and respond to client-related requests professionally.
  • Customer-focused mindset with an understanding of how data supports client success and retention.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

    • Professional Attributes

  • Highly organized, proactive, and solution-oriented.
  • Comfortable working cross-functionally with commercial, compliance, and operations teams.
  • Demonstrates discretion, professionalism, and reliability when handling sensitive client and compliance information.

    • ADA Requirements :

  • Sit or Stand
  • Walk
  • Use Hands / Fingers to handle or feel
  • Climb (stairs / ladders) or balance
  • Stoop, kneel, crouch, or crawl
  • Talk / hear
  • See
  • Carry weight, lift 50 lbs.

    • Travel Requirement :

    10% of travel required. If additional travel is required beyond the specified amount, based on the operational demand, you will be notified accordingly so arrangements can be made.

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    Client Service Analyst • Fort Lauderdale, FL, United States

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