Hotel Front Desk Receptionist

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :

$10 - $12 hourly

Responsibilities :

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Perform regular bookkeeping duties : make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Greet guests warmly and check them into their rooms, providing information about the hotel's amenities and services
• Handle guest inquiries and complaints promptly and professionally, finding solutions to any issues that arise
• Process payments and maintain accurate records of room charges, incidentals, and other fees
• Manage room inventory, ensuring that rooms are available for check-in and coordinating with housekeeping to prepare rooms for new arrivals
• Answer phone calls and respond to emails, providing information about the hotel and its services
• Provide concierge services, including making reservations for restaurants, transportation, and local attractions
• Maintain a secure environment by monitoring guest access to the hotel and ensuring that only registered guests have access to the rooms
• Follow all safety and security protocols to ensure that guests and staff are safe
• Coordinate with other staff members, including housekeeping, maintenance, and management, to ensure that the hotel runs smoothly
• Maintain a positive attitude and provide exceptional customer service at all times

Qualifications :

About Company

Motel 6 Groves, TX is located off of Texas Highway 73 and Highway 347.

Studio 6 Orange, Texas, is conveniently located off I-10 on Highway 62 North. All modern guest rooms include free Wi-Fi and kitchenettes. An outdoor unheated pool is open all year, and a coin laundry facility is available.