Freddie Mac is hiring: Mortgage Policy Writing Professional in Plano

JOB DESCRIPTION

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview :

Freddie Mac's Quality Control Department is seeking an accomplished professional with technical proficiency and a keen attention to detail to join us as a Quality Control Credit Risk Policy Professional. The ideal candidate will infuse energy and innovative thinking to overcome challenges in a fast‑paced, dynamic environment. If you are eager to explore business value through collaborative tools, we encourage you to apply and become part of a team committed to ensuring quality.

As a member of the QC Policy team in the Credit Risk Policy Professional role, you will engage in a variety of tasks, such as supporting the review of policies and procedures to ensure their appropriateness and adequacy, assisting in process mapping initiatives, and contributing to the creation of visuals and job aids to simplify complex activities. The preferred candidate should possess a strong aptitude for analyzing data and summarizing intricate information, collaborating effectively with diverse teams, producing clear and user‑friendly documentation, and customizing SharePoint pages to optimize user experience.

Our Impact :

The QC Policy team is responsible for producing policies and procedures, job aids and other resources to teams within Quality Control, such as Underwriting Operations which conducts quality control reviews of loans purchased by Freddie Mac to ensure that the loans purchased by Freddie Mac meet the terms of business under which they were delivered.

Your Impact :

As part of the QC Policy team, you will create job aids and other written documentation utilized by the QC Underwriting team to ensure resources are accurate, clear, and equip our underwriters to deliver a consistent experience in alignment with the Freddie Mac Selling Guide. You will also develop or update resources for various teams within QC which support the Underwriting team, providing cross‑functional direction where roles and responsibilities connect.

Your daily responsibilities will include :

• Participate in the creation and updating of Quality Control documentation, including job aids, tools, and procedures.
• Efficiently manage and maintain SharePoint sites for various teams within Quality Control.
• Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Facilitate knowledge sharing sessions with subject matter experts and stakeholders across Single Family Quality Control by scheduling sessions, creating agendas, scribing meeting minutes and outlining action items and next steps, and following up to ensure next steps are executed.

Qualifications :

Typically has minimum of 2 - 4 years related experience in professional technical writing.

Experience in the mortgage industry, including exposure or understanding of managing credit risk and familiarity with Freddie Mac Selling Guide.

Ability to manage multiple projects within minimal supervision.

Moderate to strong technical proficiency with MS Office, specifically Word and Excel, Adobe Acrobat and other databases.

Intermediate knowledge of SharePoint is preferred, including familiarity with SharePoint architecture, experience creating lists and document / form libraries, and utilizing web parts.

College Degree or equivalent work experience.

Keys to Success in this Role :

• An extraordinary attention to detail.
• Quick to learn new technologies and tools, with the ability to provide technical guidance to the team.
• Strong written communication skills, capable of explaining concepts or new / updated processes clearly in writing.
• Ability to logically organize content.
• Exceptional reading comprehension with the ability to identify inconsistencies or gaps in documentation.
• Robust analytical and quantitative skills are essential.
• Capability to emulate the team's communication style to ensure consistency in terminology, tone, composition, and formatting across documentation.
• Comfortable interacting with internal management and partners within Freddie Mac.
• Strong problem‑solving and critical thinking skills.
• Highly organized, with the ability to manage multiple assignments simultaneously and meet timelines, working independently without the need for significant guidance.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity / expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance‑first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.