Program Operations Training Manager

About AssistRx

AssistRx is transforming the patient journey through technology—helping patients access life-saving therapies faster and more efficiently. Our platform connects manufacturers, providers, payers, and patients through data-driven solutions that improve accuracy, speed to therapy, and patient outcomes.

We are builders, problem-solvers, and collaborators. If you thrive in fast-moving environments where learning directly impacts patient access and business success, this role is for you.

Position Overview

As the Operations Training Manager, you will design, implement, and manage identified training needs. These needs are inclusive of program policies, procedures, work instructions, new hire training, and CRM use. You will devise the program training strategy, oversee its implementation, and assess outcomes. This role will also identify training and developmental needs and drive suitable training initiatives that enable a high-performance culture. This is remote role but will require in-office time for training and client meetings.

• Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to-Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high-potentials, and training support for change initiatives. Ensure that training milestones and goals are met.
• Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems; Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Create all curriculum to facilitate strategic training based on Operational goals. This will involve coordination with the client, including utilizing client-created training materials for direct deliver, or in conjunction with internal training.
• Optimize training processes for efficiency
• Manage end-to-end training delivery using training resources effectively
• Keep abreast of training trends, developments, and best practices
• Manage technologies required to develop, manage, and deliver training

Requirements

Select and manage resources, including working with both internal Operations employees, and external training department team members, to develop and deliver training effectively

Benefits

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and / or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire