Customer Service Representative, Work from Home

About the job Customer Service Representative, Work from Home

NOTE : Only for US residence

The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.

Responsibilities :

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and / or other internal resources necessary
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Requirements

Benefits