Studio Manager

Benefits:

• Paid time off
• Training & development
• Wellness resources

Position Overview
The General Manager (GM) is responsible for the successful operations and financial accountability of your district. The GM oversees the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. The GM executes the implementation strategy and ongoing accountability of companywide standards for key operational activities, programs, and goals. The GM regularly communicates with the franchisee and corporate as scheduled and when necessary. The RM provides leadership, strategic direction, and support to all studios. They will protect the integrity of the Stretch Zone brand by ensuring every member receives the highest quality service and experience.

Responsibilities:

Providing in-depth analysis of studio metrics and Key Performance Indicator (KPI) trends

• Sales comparisons over extended periods
• Lead generation
• Client retention and satisfaction
• Refunds/returns
• Closing percentages
• Projections
• Develop a strategic plan of action for business development

Additional Responsibilities

• Creating weekly meeting schedules with a clear plan of action for each studio
• Monitor schedules to ensure we are properly staffed
• Assess the performance of Lead Sales Associates daily and hold them accountable to daily sales goals
• Have a presence in studios daily, coaching, developing, and ensuring proper daily operations
• Ensure all reports are sent and accurate daily
• Track employee time clocks and utilization
• Consistent communication with corporate to ensure you are up to date with all initiatives
• Handle all higher-level customer service requests
• Daily, weekly, and monthly accountability of sales goals
• Develop marketing strategies

Qualifications

• Experience in multi-unit management
• Strong sales background with proven success in previous roles
• Ability to develop and execute a high-level business plan
• Ability to set clear goals and have accountability for achieving them
• Ability to articulate variances in revenue/sales/expenses versus budget
• Ability to think critically and solve unexpected problems quickly

About Stretch Zone

• Our patented equipment and practitioner-assisted stretch method are designed to improve mobility, reduce stiffness, and increase athletic performance.
• Learn more about our method: https://www.stretchzone.com/our-method.

What to Expect from Our Hiring Process

• Step 1: Initial phone call and one-question assessment within 24 hours.
• Step 2: In-person/Zoom interview within 48 hours.
• Step 3: Offer letter and onboarding within 14 days.

We welcome candidates from all backgrounds to apply!