Claims Handler

Recoveries Handler – Up to £32,000 DOE

Rochdale | Office-Based | Monday to Friday, Office Hours

Are you a confident negotiator with a keen eye for detail and a passion for problem-solving? Join a supportive, close-knit team of Technical Recovery Negotiators within a thriving accident management environment.

We are recruiting on behalf of a well-established Rochdale-based business specialising in credit hire and repair services for non-fault road traffic accidents. Renowned for exceptional customer care and a modern, friendly workplace, this is a fantastic opportunity to develop your career in a fast-paced and rewarding sector.

Role Overview

As a Recoveries Handler, you will manage your own caseload of up to 300 claims, taking full ownership of the recovery process from start to finish. Your key responsibilities will include:

• Negotiating settlements for credit hire, credit repair, storage, recovery, and other uninsured losses with insurers and solicitors
• Investigating and resolving liability and quantum disputes
• Liaising with solicitors, referrers, and insurers to progress claims efficiently
• Handling payments, incoming post, and telephone enquiries promptly and professionally

Person Specification

You will excel in this role if you enjoy investigative work, remain calm under pressure, and relish the challenge of negotiating successful outcomes.

Essential skills and experience:

• Experience in claims handling, with recoveries or credit hire experience essential
• Confident and persuasive negotiator
• Strong organisational skills with the ability to prioritise effectively
• Excellent attention to detail and problem-solving capabilities
• Knowledge of ABI GTA and motor accident claims is advantageous
• Proficiency in MS Office; experience with Pro Claim is beneficial

An excellent telephone manner is crucial, and you will enjoy working as part of a productive, supportive team.

What We Offer

• Salary: £27,000 - £32,000, dependent on experience
• Hours: 09:00 – 17:30, Monday to Friday (office-based)
• Holidays: 20 days, rising to 25 with length of service, plus bank holidays

This employer truly values employee wellbeing. Expect regular team-building events – from social nights out and charity activities to motor racing days. You will also have access to a modern on-site games and chill-out zone to relax and connect with colleagues.