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Help Desk Specialist, Tier 1
Help Desk Specialist, Tier 1Community Bible Study • Colorado Springs, CO, United States
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Help Desk Specialist, Tier 1

Help Desk Specialist, Tier 1

Community Bible Study • Colorado Springs, CO, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Position : Help Desk Specialist, Tier 1

About Community Bible Study

Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge.

Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ.

CBS Mission Statement : To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all.

CBS Vision Statement : Transformed Lives Through the Word of God

CBS Core Values : Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership

Position Description

The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio / visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge.

Responsibilities

  • Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)
  • Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.
  • Provide "first response" helpdesk support for CBS application users (phone and email).
  • Troubleshoot basic computer and web browser issues.
  • Accurately document customer issues and information.
  • Assist users with hardware, web browser, and system issues.
  • Quickly escalate issues that cannot be readily resolved.
  • Help maintain resolution information, knowledge bases, and "frequently asked questions".
  • Identify training opportunities that will provide for continued growth in this area.
  • Troubleshoot workstation, copier, and printer issues.
  • Assist building users with audio / visual needs.

Other

  • As with any small staff, there may be a need to fill in other roles from time to time.
  • Work with other staff to adjust schedules and to ensure coverage of necessary functions.
  • Other duties as assigned.

    • Qualifications

  • High School diploma
  • Proficient in the use of Windows and Microsoft Office products
  • Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari
  • Knowledge of customer service principles and helpdesk practices
  • Excellent verbal and written communication skills
  • Customer service oriented, professional in all interactions
  • Multi-tasker, able to organize and respond to multiple requests while remaining calm
  • Detail oriented and thorough
  • Demonstrates initiative
  • Reliable, dependable
  • Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment
  • Intuitive ability to work with and troubleshoot various office and building equipment
  • Ability to run cabling and install media equipment
  • Basic knowledge of WordPress is a plus
  • Problem Solver
  • Knowledge of iPhone, iPad, and Android mobile devices
  • Must be a team player
  • Familiarity with CBS is a plus

    • Other

  • Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God
  • Belief and adherence to the Community Bible Study Statement of Faith
  • Commitment to the Mission, Vision, and Core Values of Community Bible Study
  • Reports to the Assistant Director of Information Technology
  • Work Location : This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work
  • Weekend or evening work will be required periodically to assist during high-volume periods

    • Starting Salary Range

  • Hourly salary range : $17.00 - $22.00

    • Benefits Offered

  • Four weeks of paid vacation and four weeks of sick leave annually.
  • Paid holidays, including your birthday.
  • 5% match for the 403(b)-retirement plan.
  • Medical insurance coverage.
  • Employer-paid dental and vision insurance.
  • Employer-paid disability and life insurance.
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