Resident Maintenance Manager

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Resident Maintenance Manager is responsible for the oversight of all occupied maintenance operations and related expense management within an assigned territory. This position directly supervises Field Schedulers, Field Maintenance Technicians, Resident Maintenance Supervisors and Resident Maintenance Specialists. The Manager leads the full maintenance process-from issue intake and assessment to assignment, scheduling, and resolution-ensuring timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, preserving property conditions, and managing maintenance expenses in alignment with the district budget.

Responsibilities:

• Oversees and manages a team responsible for occupied maintenance operations and logistics within an assigned territory. Accountable for recruiting, hiring, and onboarding team members while ensuring adequate scheduling coverage to meet operational needs. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards.
• Communicates objectives and provides oversight of daily, weekly, and monthly metrics to guide the Resident Maintenance Team toward achieving desired outcomes. Ensures all work orders are properly prioritized and assigned to the appropriate internal or external resources for completion in alignment with budget guidelines. Reviews vendor bid submissions to ensure they meet company standards and fall within established expense approval thresholds, supporting the maintenance of property conditions. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
• Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
• Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage.

Requirements:

• High school diploma/GED required
• Bachelor's degree preferred
• Minimum five (5) plus years of progressive responsibility in supervising field maintenance required
• Minimum three (3) plus years call center environment experience preferred
• Experience leading teams required
• Scheduling/dispatching experience strongly preferred
• Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth
• Solid MS Office skills
• Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
• Strong staffing, development, and appraisal skills
• Entrepreneurial spirit and willingness to take prudent risks
• Excellent verbal, written and presentation skills
• Solid customer service, quality, and results orientation
• Ability to interact effectively at all levels and break down barriers across departments/diverse cultures
• Ability to be an effective member of and lead project teams
• Ability to work weekends, as needed, required

Compensation
The anticipated pay range/scale for this position is $80,155.00 - 100,182.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation
This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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