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HVAC Service Dispatcher
HVAC Service DispatcherAir Conditioning Service, Inc. • Nashville, TN, USA
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HVAC Service Dispatcher

HVAC Service Dispatcher

Air Conditioning Service, Inc. • Nashville, TN, USA
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HVAC Service Dispatcher

Join a Nashville Legacy - Serving Our Community Since 1959!

Air Conditioning Service, Inc. is one of the oldest and most respected HVAC companies in town. For over 65 years, we've been proudly serving our South Nashville neighbors, building a reputation for excellence and staying true to the values we started with in 1959. We're passionate about what we do, and we're looking for a Service Dispatcher equally passionate about providing outstanding service to join our team.

What We Offer

  • $23 - $25 per hour, depending on experience
  • Medical insurance - 50% company-paid for employee
  • Vision and dental insurance available for purchase
  • 2 weeks of paid vacation, plus additional PTO
  • 7 paid holidays
  • 401(k) with company match

Work Hours : Monday to Friday, 7 am - 4 pm, occasional overtime may be required

What You'll Do

  • Manage daily schedules for service technicians, dispatching as calls are completed.
  • Coordinate return visits when parts arrive and maintain the on-call schedule.
  • Keep the customer database updated with accurate information.
  • Communicate clearly with managers, employees, and customers, keeping everyone informed on schedules and timelines.
  • Provide accounting with maintenance contract billing details.
  • Prepare service invoices and technician timecards for processing.

    • Required Qualifications :

  • At least a year of dispatching experience in the service industry
  • Advanced customer service skills with a professional phone manner
  • Ability to multitask and stay calm in a fast-paced environment
  • Intermediate computer skills (Word, Excel, Outlook)
  • Strong organizational skills and ability to work independently
  • High school diploma or GED
  • Geographical knowledge of the service area or the ability to read maps
  • HVAC industry knowledge and terminology is a plus
  • HVAC dispatching experience is a plus
  • Excellent verbal and interpersonal skills
  • Energetic, positive, and solutions-oriented personality
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