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Program Manager 3, Program Management
Program Manager 3, Program ManagementComcast • Philadelphia, PA, US
Program Manager 3, Program Management

Program Manager 3, Program Management

Comcast • Philadelphia, PA, US
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  • [job_card.full_time]
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Program Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24 / 7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Job Summary : Responsible for utilizing solid program management skills and knowledge to lead medium-to-smaller and / or less complex programs. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description : Core Responsibilities :

  • Support IVR across all Comcast Business segments including SMB, MM, Enterprise, CBG, Custom Solutions
  • Participate in solutioning calls for new product launches
  • Outline CARE impacts during Impact Analysis working jointly with the requestor
  • Define requirements for IVR implementation
  • Work with IVR Authoring team to implement IVR enhancements, and UAT team to test
  • Ensure that solution meets the business needs
  • Provide change management impacts to ensure proper communications to frontline, SLT and requesting teams
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Experience :

  • Previous experience working with enterprise level IVR, preferably Google CES / CCAIP
  • Knowledge of natural language understanding (NLU) concepts and best practices
  • General knowledge of APIs and integration / technical requirements
  • Experience using Visio or other tool for call flow documentation
  • Plus for experience using the Google CES platform, including Google Cloud (GCP), google cloud logging, Big Query, Looker, DFCX

    • Employees at all levels are expected to :

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

    • Skills : Communication, Cross-Functional Teamwork, Prioritization

    Compensation : This job can be performed in Colorado, and Illinois with a Pay Range of $82,685.15 - $129,933.80

    Education : Bachelor's Degree

    Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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