Customer Service RepresentativeStaff Financial Group • Macon, GA, United States
Customer Service Representative
Staff Financial Group • Macon, GA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
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Job Description
Customer Service Representative
Primary Duties and Responsibilities:
Customer Service Representative
Primary Duties and Responsibilities:
- Interact with customers either in-person or via telephone to provide information about products and services; make suggestions about other products and services the Company offers.
- Keep up to date of product line, prices, installation time, various marketing, and promotional services.
- Opens Customer accounts by recording information.
- Process new service application for phone and/or internet.
- Maintains Customer records by updating account information.
- Work front counter taking payments occasionally.
- Maintain records in Company software billing system of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customer billing or service complaints.
- Check and respond to emails concerning service inquiries sent from the company website.
- High School Diploma; a minimum of two (2) years of experience in customer service.
- Excellent customer service skills.
- Strong knowledge in Microsoft Office products.
- Strong oral and written communication skills.
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Customer Service Representative • Macon, GA, United States
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