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Contact Center Supervisor
Contact Center SupervisorVirtualVocations • Sterling Heights, Michigan, United States
Contact Center Supervisor

Contact Center Supervisor

VirtualVocations • Sterling Heights, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Contact Center Resolutions Supervisor.

Key Responsibilities

Drive exceptional customer experience by leading high-performance teams across remote channels

Evaluate performance and identify improvement areas for team processes and behaviors

Ensure effective hiring, onboarding, and training of team members to maintain competence

Required Qualifications

Experience in a supervisory or leadership role in a customer service environment

Proven ability to build and motivate high-performing teams

Knowledge of customer service best practices and operational processes

Experience in developing and implementing action plans to meet goals

Ability to assess and improve work environments for team effectiveness

[job_alerts.create_a_job]

Contact Center Supervisor • Sterling Heights, Michigan, United States

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