Director of IntakeVirtualVocations • Dorchester, Massachusetts, United States
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Director of Intake
VirtualVocations • Dorchester, Massachusetts, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Director of Intake to build and operationalize a world-class intake function for personal injury law firms.
Key Responsibilities
Lead and manage a team of mystery shoppers and build quality standards
Own and deliver the Intake & Conversion Sprint, ensuring measurable ROI for clients
Audit client scripts, train intake teams, and enable cross-sell opportunities for ongoing services
Required Qualifications
Experience managing or building intake departments in legal or high-volume B2C environments
Strong coaching ability to diagnose tone, empathy, and call flow weaknesses
Exceptional operational discipline to build systems and repeatable processes
Analytical mindset to translate call behaviors into business outcomes
Comfortable reporting directly to senior leadership and influencing cross-functional teams
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Director Of Intake • Dorchester, Massachusetts, United States
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