General Manager

Job Description

Company Description

At Sgt. Clean Car Wash, we are committed to delivering the highest quality car wash experience combined with exceptional customer service. Our mission is focused on delivering fast service while creating memorable customer interactions. Through our core values of #SpeedSmileSparkle, we strive to uphold excellence in every aspect of our operations and foster a positive environment for employees and customers alike.

Role Description

This is a full-time, on-site General Manager position located in Uniontown, OH. The General Manager will oversee day-to-day operations, manage and lead a team of employees, ensure excellent customer service standards, and drive profitability. Responsibilities include staff scheduling, training, handling customer concerns, managing operational budgets, and maintaining equipment and site cleanliness. Additionally, the General Manager will be instrumental in upholding company values and fostering a positive work environment.

Qualifications

• Leadership, team-building, and personnel management skills
• Strong organizational and multitasking capabilities
• Customer service expertise with the ability to handle escalations professionally
• Operational management experience, including scheduling and budgeting
• Knowledge of equipment maintenance and workplace safety standards is a plus
• Strong problem-solving and decision-making skills
• Excellent written and verbal communication capabilities
• Bachelor’s degree in Business Administration or a related field is preferred but not required
• Prior experience in the car wash industry or retail / service management is a plus